Communicating for > Change + capability

Deep listening is my superpower and I hear connections and subtext that is often highly valued by leaders and organisations.

This is why change management and internal communications programs tend to find me. I’ve supported change and capability uplift initiatives in the tech space for The Commonwealth Bank, Defence Housing Australia, Transport for NSW, Queensland Department of Transport and Main Roads, Geoscience Australia and Cambridge software company Third Light. From CEO speeches to support tech docs, rich change comms should always sing from the same songbook.

Campaign: Recordkeeping basics

Awareness content for the Queensland Department of Transport and Main Roads Information Management Program

An educational webpage titled "What is a record?" features a magnifying glass focusing on a wooden block on a turquoise background, alongside explanatory text about records, including documents, emails, files, and their importance for future decisions.
Presentation slide titled 'Give me some examples!' with two lists. The left list is labeled 'Examples of records include' and contains five examples, including email, note, signed contract, infrastructure plans, and a photograph of a worksite. The right list is labeled 'Not a record' and includes four examples, such as personal message, draft document, inconsequential email, and a redundant photograph. The slide features a partial view of a laptop displaying a flowchart with wooden blocks around the device, resting on architectural plans.
Three smiling people holding orange foam cubes standing against a light blue background with a schedule grid. The person on the left is a woman with dark hair wearing a brown blazer and yellow pants. The person in the middle is a man with a beard wearing a light blue shirt and beige pants. The person on the right is a man with dark hair wearing a gray shirt and blue jeans.
Educational infographic about G-Drive, showing a diagram with wooden cubes connected by black lines on a blue background.

Teaching new tools: Introducing Chorus

Instructional docs for Cambridge software brand, Third Light

A digital guide page for Third Light's 'Quick Start Guide: Chorus for Beginners,' showing steps for searching files, with a screenshot of file search interface, numbered instructions, and sample images of strawberries.
A guide for sharing a folder internally on Chorus for beginners, with instructions, screenshots, and numbered steps.

Uplifting capability: In the Comms Kitchen

Internal communications capacity building for government and corporate clients.

Slide from a presentation titled 'Internal communication for people leaders' for a workshop at Comms Kitchen, April 2023. The background shows a white kitchen with a sink, a wooden countertop, and green dishes in a glass-front cabinet.
Flowchart illustrating internal, stakeholder, and external communications for project engagement, with descriptive text for each stage.
Diagram illustrating 360-degree communication for leaders, with sections labeled 'My Managers' pointing upward, 'Peers' pointing to the left, 'Stakeholders' pointing to the right, and 'My Team' pointing downward. Text boxes explain 'Communicating Up' and 'Communicating Down' strategies.
Diagram illustrating communication channels, categorized into internal, project, and external communications, with examples listed under each category.
Flowchart titled 'Cascade comms are every leader's responsibility' showing communication levels.